FAQ’s
Most Frequently Asked QuestionsWhere does my order shipping from?
We ship from several production facilities, all within North America (USA and Canada) and Euro (Germany), Asia (Japan ) Depending on your order’s specifications and delivery address, your order will be routed to the best available match for the shortest possible transit time.
Will my recipient address remain private and confidential?
Yes, we take privacy very seriously and we will never share your recipient information with anyone outside our shipping team.
Do you have any price breaks?
We do! The more quantity you order, the lower the unit price.
How do I cancel/change my order?
Your satisfaction is our priority. We will make every effort to change or cancel your order if your order has not been processed. However, once processed, an order cannot be changed or canceled.
Am I able to track my package?
Tracking information is available in a few different areas! If your order has been shipped, a tracking number will be emailed to you when available.
You are also able to sign into My Account to check your order status. If you would like our Customer Care to help, have your order number ready, Our Customer Care team is available Monday-Friday from 9:00 AM – 5:00 PM PST.
Do you offer discounts for orders of large quantities?
Sure, If you would like a price quote for your large customized order, please let us know! Fill out our inquiry form for your order today.
What if I received a damaged or defective item？
We pride ourselves in providing quality products and will replace any damaged or defective products immediately. Upon receipt of your item, contact our Customer Care team for personalized support.
Note: We are unable to accept damaged or defective claims after 30 days from the date of receipt.
When will the charge for my order go through?
Once your order has shipped, your credit card is charged.
If there is an item within your order that has been canceled due to no stock availability, your card will not be charged for that item.
If your order contains custom items, your order will not be charged or shipped until we receive your approval of the shipping charges.
What material are you using?
We care passionately about sustainability! All our cardboard material options are FSC-Certificated and 100% environmentally friendly, to the highest degree allowed by the paper industry’s standards.
All of our unprinted box materials are fully recyclable and we delivered them flat.
How do I get a quote for my order?
If you need a larger quantity or customize the type of your goods， we’re happy to provide packaging advice and quotes for bulk orders. Check the OEM Design Process here and Shoot us an email at service@jiaweiworld.com directly.